FAQs

How can we help you?


Find answers to common questions about ordering, delivery, catering, and everything you need to know about the Gelato Manila experience.

Where can I find Gelato Manila?

You can visit our retail stores or follow our social media pages for the latest locations, store hours, and pop-up events.

Do you offer home delivery?

Yes! We deliver right to your doorstep. Please check our official website or our third-party delivery partners to confirm coverage areas.

Can I order gelato for events or special occasions?

Absolutely. Gelato Manila offers bulk orders and premium catering packages for birthdays, corporate events, weddings, and other celebrations

How far in advance do I need to book catering?

We require bookings at least two weeks prior to your event to guarantee flavor availability and proper staff scheduling.

What is included in your event catering package?

Our packages include our signature mobile gelato cart, your choice of premium flavors, custom toppings and sauces, cones, cups, spoons, and professional scoopers.

What makes Gelato Manila different from regular ice cream?

Gelato Manila uses authentic Italian-inspired methods and high-quality ingredients. Our gelato is denser, richer in flavor, smoother in texture, and churned with significantly less air than traditional ice cream.

Are your gelato flavors made fresh?

Yes! Our gelato is handcrafted daily in small batches using fresh, carefully selected premium ingredients to ensure peak quality and flavor in every scoop.

Do you offer dairy-free or vegan options?

We regularly rotate selected dairy-free and vegan-friendly flavors. Availability may vary depending on the season and current store offerings.

How long can I store Gelato Manila pints in my freezer?

For the best flavor and texture, we recommend consuming the gelato within two weeks. Always keep the lid sealed tightly to help prevent freezer burn.

What is the best way to serve gelato at home?

For the perfect creamy texture, remove the pint from the freezer and let it sit at room temperature for 5–10 minutes before scooping.